ارائه الگویی برای ارزیابی خدمات فناوری اطلاعات برمبنای رویکردی براساس مدل‌های حاکمیت فناوری اطلاعات

Nowadays one of the biggest problems of IT organizations in less developed countries is paying too much attention to infrastructure and technology of organizations. This is due to the point that many managers in organizations believe that existence of IT infrastructure and technology by itself is a sign of maturity of an organization. Although technical facilities and infrastructure such as networks, hardware, software etc., is essential for providing appropriate services and optimal performance, but these features cannot provide a competitive advantage and increase the maturity of the organization. The missing link in these organizations, which have been less considered, is how to use these features to achieve organizational goals. In different areas, there are several standards and optimal methods for defining and optimizing processes. Some of the most complex models which should be considered in different units of information technology are, models and frameworks related to IT governance. IT governance focuses on implementation and management of quality of IT services so as to meet business needs. IT governance is done by service providers through an appropriate combination of people, process and information technology. The purpose of this paper is to examine different models and frameworks of IT governance models, in order to propose a framework for assessing IT services